There is a 14-day full right of return on items purchased at www.paradesatelier.com valid from the day you receive your items. If you regret the purchase, Paradé's studio must be notified no later than 14 days after receipt of the goods. Send an email to email@example.com.
The goods must be returned unused and in the same condition as on receipt. Packaging, stickers, hangers and the like must not be damaged, broken or removed from the item. In this case, the item will not be returned.
Once we have received and approved the item, the purchase amount is returned to the account where the amount was deducted. Remember to save any postal receipt as proof that the item has been sent. The customer must bear the costs associated with returning the item.Upon return, the goods are sent to
Please enclose a receipt and provide your name and order number, and we will refund the money to the account they were originally deducted from. The return will be made within 7 working days.Return of gift basket If you have received a gift basket and wish to return it, the amount can only be refunded to the account that paid for the gift. The customer must bear the costs associated with returning the item. Complaints
Paradé's studio operates under the Purchase Act and under the guidelines given by the Danish Consumer Agency. Any errors or defects in delivery from us must be notified within 24 hours of receipt. Complaints are made in accordance with the rules of the Purchase Act. It is the customer's duty to state and, on request, show how the error or defect manifests itself. This means that you can complain about errors and defects in the item, which have occurred within 24 months of purchase. However, this does not apply to defects, damage or wear due to improper use, lack of maintenance or normal wear and tear.
The goods are insured during shipment and upon receipt, please check the contents of the package. If the package and / or the contents are damaged when you receive it, you must report it to the shipping company immediately or no later than 2 days after receipt and return the item to us.
Unfortunately, we are not responsible for goods damaged during transport.Reservation
We reserve the right to sell out items, price changes and printing errors.
We will contact you by e-mail or telephone if a problem arises in relation to your order. Be sure to enter a valid email address and phone number when ordering. We reserve the right to cancel your order in case of price adjustments or lack of stock.